Rates & Billing
All CCWSA water meters are read on a monthly basis. Our customers will receive a
monthly water and/or sewer bill based upon these readings.
Payment options include the following:
Online
You can view and pay your bill electronically. Payments may be made with an American Express, Visa or MasterCard or by Electronic Check. There is NO fee to pay online.
If your service has been disconnected for non-pay, please contact a Customer Service Representative prior to submitting payment so that your service can be restored in a timely manner.
The first time you log in to the website you will need your account number and the 12 numeric digit temporary password printed on your water bill. This password is located on the left side of your water bill near the middle of the page. Once you are logged in, you will be prompted to enter a password of your choice for future access. If you do not receive a paper bill or are unable to locate your bill, please call our customer service department at (770) 479-1813 for assistance with your account login.
Automatic Bank Draft
Your payment can be automatically deducted from your checking account each month. This is the most convenient, inexpensive way to submit payment. No checks to write and no stamps to buy!
You will receive a bill prior to your checking account being drafted. The amount on the bill will be deducted from your checking account on the due date on the bill. Just print and complete the Automatic Draft Enrollment Form and return it with your next payment or mail to us at PO Box 5000, Canton, GA 30114.
Continue to pay your monthly bill until you receive notification that your account has been activated for Automatic Draft. Changes to account information cannot be made online. Contact CCWSA with any account updates after enrollment. If you need additional information on the Automatic Draft program, please contact Kathy at 770-479-1813 Ext. 1116.
A return envelope is included with your monthly bill. If you have misplaced the envelope, please return your payment stub along with a check or money order to CCWSA PO Box 5000, Canton, GA 30114.
In Person
Payments may be made by cash, check or credit card at our office at 140 West Main Street in Canton. Our office hours are Monday – Friday 8:00am – 5:00pm. A drive-thru window is located on the left side of the building.
Drop Box
Payments made by check can be left anytime in the drop box at our main office located at 140 West Main Street in Canton. The Drop-Box is located next to the drive-thru window on the left side of the building.
By Phone
Payments may be made over the phone any time using our automated line at (770)790-4601 or by contacting one of our Customer Service Reps at (770)479-1813 during normal business hours.
Please submit payments on or before the due date on your bill. Nonpayment may result in termination of service. Returned Checks: There is a $35 fee for check and electronic payments that are returned due to insufficient funds, etc.
If your service has been disconnected, please contact the CCWSA Customer Service Department at (770) 479-1813
to submit payment and have service restored.
