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Customer Service

Customer Service

The Cherokee County Water & Sewerage Authority customer service department is here to help!

We are happy to assist you in obtaining water/sewer service, investigating any problems you might have with your service, and answer any questions you might have regarding your account or services provided by CCWSA.

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Need help reading your CCWSA Water Bill? You can download this sample bill with notes to help!

CCWSA Customer Service Department is located at 140 West Main Street in Canton.
Office Hours are 8:00am – 5:00pm.  Phone 770-479-1813. 
Non-emergency after-hours connection is subject to $100 service charge.
Call us or visit our office during normal business hours.  We are here to serve!

Got Questions?
We’ve got answers!
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Opening/Closing Account

Visit this link to get specific information on opening or closing an account for water service at a residence, business or other location.

Fire Hydrant Maintenance

The Fire Department will be conducting routine Fire Hydrant Maintenance from April 1 through October 31.  If you experience discoloration of your water, run the cold water only for 15 minutes.  If the water does not clear, call 770-479-1813 during normal business hours  -or-  770-479-2911 after hours.

Open Records Request

The Cherokee County Water and Sewerage Authority‘s Financial Assurance/Billing/IT Manager has
been designated as the Authority’s Open Records Coordinator.

To make an Open Records Request, please send your request via mail to:
Attention:  Open Records Coordinator
Cherokee County Water and Sewerage Authority
P.O. Box 5000
Canton, Ga. 30114

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In observance of Christmas, CCWSA Offices will be closed December 23rd, 24th, and 27th 2021.
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